I'll try phoning. I didn't see a phone number on their web site but from the replies I'm getting it looks like there may be a number on the ebay store site.
For the record I don't know why this thread got moved from 'shopping' to 'ebay'. This had nothing to do with ebay. I simply went to the Fashionphile web site, browsed and purchased.
Just to keep things in perspective I will state that the condition of the bags I purchased did match the description/pictures pretty accurately. They were priced a little on the high side but I was still paying a fair amount less than current retail and the condition really was pretty good. Not new but gently used and very clean in and out. The items are also absolutely authentic - which is always a nightmare when purchasing used product - so I do feel happy with the product itself. Things only started to go wrong when it came to communicating about returning the twilly which fortunately was by far the cheapest item (around $100) of the three purchases I have made with Fashionphile. They simply don't communicate and I really can't see the point of being in business and then not communicating with your customers.
It is possible the refund has been made. But that means waiting until the statement comes in or calling the card company and spending ages going through the automated voice activated system. I just thought a simple email to the seller with a quick reply on their part would save me time on that score. I obviously thought wrong.
However, based on some of the feedback I am reading it looks like my problems could have been far worse.
I also made another purchase with another similar authenticating vendor and when the product arrived it no way matched the description of the internal condition. I was mad and felt ripped off. However, after an email asking to return and refund, I got permission to ship it back and was refunded within a day of it arriving back at the sellers site (with follow up email confirmation from the seller as well). The irony is that as this seller had really not been up front about the condition I was expecting trouble over the refund and yet got none. Of course every time you send something back and get refunded you're still out of pocket over the cost of the shipping (in both directions).