I did a search and saw that Bluefly issues have been posted here so I hope it's OK to post this here and you ladies might be able to help me......
Bluefly had a sale on Hermes cadenas so I ordered 2. They arrived today....one was perfect (yippee!) but the other had a broken spring and won't open and must be returned. There's no instant chat today so I called and stayed on the line for over 1/2 hour while they played hideous music giving me a severe headache matching the one I got seeing the damaged goods, sigh.
I've read about the good, bad....well maybe not ugly....Bluefly purchases from other members in the past. Yet, I thought I'd take a shot as their prices were good on that sale.
OK, here's the issue: I obviously need to return the damaged Hermes cadena and would like them to replace it with the same one still on their website. Naturally, I want the replacement in working condition and at the same sale price. Seems reasonable to me.
But, I can't get these people on the phone!!!!! Do they turn it off on the weekend??? Does it ever work?????? Are they dicey??????
Would they replace the damaged Hermes cadena with one that's guaranteed to work at the same sale price?????? Cripes....how many times does one want to do a return and have to shlep to the post office if the vendor sends out damaged goods half the time?????
So, the bottom line is: how do I deal with them? Would so appreciate anybody with experience, savvy or common sense counseling me on what to do.
Just trying to stay calm and it's not easy.......
Bluefly had a sale on Hermes cadenas so I ordered 2. They arrived today....one was perfect (yippee!) but the other had a broken spring and won't open and must be returned. There's no instant chat today so I called and stayed on the line for over 1/2 hour while they played hideous music giving me a severe headache matching the one I got seeing the damaged goods, sigh.
I've read about the good, bad....well maybe not ugly....Bluefly purchases from other members in the past. Yet, I thought I'd take a shot as their prices were good on that sale.
OK, here's the issue: I obviously need to return the damaged Hermes cadena and would like them to replace it with the same one still on their website. Naturally, I want the replacement in working condition and at the same sale price. Seems reasonable to me.
But, I can't get these people on the phone!!!!! Do they turn it off on the weekend??? Does it ever work?????? Are they dicey??????
Would they replace the damaged Hermes cadena with one that's guaranteed to work at the same sale price?????? Cripes....how many times does one want to do a return and have to shlep to the post office if the vendor sends out damaged goods half the time?????
So, the bottom line is: how do I deal with them? Would so appreciate anybody with experience, savvy or common sense counseling me on what to do.
Just trying to stay calm and it's not easy.......