I've dealt with Daisy, Bill, and Kim from BalNY and Jupiter, Syd, and Carrie(the store manager) from BalLA.
Kim is the sweetest person. She's soo awesome!
Daisy not so much. She didn't even want to answer my phone call after I ordered the bag from her..she just have the person who answered the phone to take message...and of course she forgot to do what I told her to...apply my store credit!
Bill was alright..he was nice at first but attitude kindda changed after I told him that I was not satifide with my bag as it has many scuffs and scratches on it.
Carrie from BalLA was very sweet to me when I had to return my giant money. She told me don't mind the 10 days return policy as I live in Ohio and she didn't want me to have to pay rush shipping to ship it back. Oooh and she picked up an extremely pretty electric yellow money for me.
Jupiter, he was very nice to me. He not answered every single questions but also give me suggestions. However, the bag he picked out for me wasn't so great as it had few scratches on it. But I love him though!
Syd, she wasn't very nice to me at first, maybe b/c she was having a bad day. But after the first time, she's always been nice. And let me tell you, she picks out the best leather for me. And she packaged the box the best among all these SAs. She put ribbons and everything else. It makes a $1300 bag looks like it's worth $2000.
these are just my personal experience with all the SAs.
All the Seiko at AR picks out the BEST leather. Nothing I had ordered from Bal stores had beaten what Seiko picked out for me,