Awe, I'm sorry! When you have a new bag finding damage on it really hurts! It looks like you scraped it against a wall or something else.
You can ask YSL if they can do anything but they may say it is wear and tear.
A friend of mine had somebody scrape her black puffer with a shopping cart that caused similar looking damage. She said she used one of the black creams from Saphir that made it unnoticeable.
I would say though to be very careful with applying any product to the bag. I used a neutral leather conditioner on a scratch on my black puffer and I feel like it was less shiny after and that some of the black came off. Future small scratches I think I will only try to buff really well without applying a product if possible. So I wouldn't use a lot of any product on your bag and would try to limit it to very, very close to where the scrape
Awe, I'm sorry! When you have a new bag finding damage on it really hurts! It looks like you scraped it against a wall or something else.
You can ask YSL if they can do anything but they may say it is wear and tear.
A friend of mine had somebody scrape her black puffer with a shopping cart that caused similar looking damage. She said she used one of the black creams from Saphir that made it unnoticeable.
I would say though to be very careful with applying any product to the bag. I used a neutral leather conditioner on a scratch on my black puffer and I feel like it was less shiny after and that some of the black came off. Future small scratches I think I will only try to buff really well without applying a product if possible. So I wouldn't use a lot of any product on your bag and would try to limit it to very, very close to where the scrape is.
Took it into the store. They deemed it not normal. They replaced it with a Loulou and a wallet because of the price difference. So thankfully the service was good!
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