Patricia is mgr. of the dept. I've dealt with her by phone... very nice!!
Most of the other ladies I've talked with there don't seem to have a clue at all about Hermès.
Patricia told me she's retiring after holidays
Oh, no!!! Is there anyone else there who knows H? The other ladies usually encourage me to call back when Patricia is there. They don't know H at all.
Patricia has an anointed replacement. I think her name is Sarah.
Let's all hope for the best.
Although it is very sad that Patricia is leaving, I've also worked with Sarah before and she is quite knowledgeable.