I'm so crazy, I exchanged
3 Vuitton items once until they got it right.
#1- Scratches on gold hardware on a brand new black murakami speedy from the rodeo store. Had to exchange that twice because the 1st and 2nd time the hardware had scratches.
#2- Scratches on suhali le tal bag hardware and leather. minor, but enough that i noticed. had to exchange it.
#3- red satin balmoral pumps had scratches on the patent leather heel. since those were completely, woefully sold out they couldnt exchange so they shipped them to get buffed and cleaned by their shoe person for free.
That all happened within the span of like 3 months. Anyway, my point is that YOU are the valueable customer who THEY should be intimidated by, not the other way around. dont be rude (i got kind of rude toward the end because it was so crazy and annoying to expect scratches all the time from them! i mean, its not wrong to expect immaculate merchandise, you know?) but be firm and establish that with them. i would go back to the store or call customer srvc, tell them what happened, and hopefully they will replace the bracelet for you free of charge.
sorry for the long rant!! im just the type that sends back her soup if i find a fly in it, know what i mean??