I opened my e-mail yesterday to find that a package I has sent on 1/23/08 had not arrived at the buyer's address yet.
The buyer opened a Paypal dispute saying I "don't reply to his e-mails or anything" and that he never got the package. Now he wants a FULL refund. Even for the shipping charges.
He did not buy any insurance for the item.
Is it valid for the buyer to open this claim through Paypal? I have the receipt for when the item was mailed.
What do I do?
TIA
The buyer opened a Paypal dispute saying I "don't reply to his e-mails or anything" and that he never got the package. Now he wants a FULL refund. Even for the shipping charges.
He did not buy any insurance for the item.
Is it valid for the buyer to open this claim through Paypal? I have the receipt for when the item was mailed.
What do I do?
TIA