I ordered the Cognac Spy from Saks.com, and received it today - no dustbag, no auth card and the leather was very very soft, bag was floppy, KWIM? Then I inspected it further - the corners and bottom are worn and dirty!! I was appalled and called right away. They apologised and said they will send out another bag and refund my Fedex overnight fee. Sheesh!
Saks Sent Me a Used Spy!!
- Thread starter chessmont
- Start date
-Heck, at this point I honestly don't think she knew if there was another in stock. We shall see...
Yes indeed I was so excited when the package arrived.
-I forgot to mention, she said they would give me a 10% discount and free overnight shipping on the replacement. I can live with that.
Now I am waiting to see they actually have one to send me.
omg..are you serious? did the 'used bag' come with a price tag? also, if you ordered it thru saks.com..i thought it comes from a warehouse and most of the stuff there are all brand new....strange!
-no tags of any kind. Yes it was from Saks.com.
It wasn't just used a couple of times - it was WELL used. On Anns Fabulous Finds I doubt it would rate more than 3-1/2 to possibly 4 stars! Think of how much use it takes to make the Spy all soft and floppy...
Now hopefully they follow through. All the best!