WOW! I can't believe that!! Did they honestly think they could send a bag out in that condition?! Hope your new one is on its way and in pristine condition. Think I'll go to NM for my next indulgence
Oh, I think it's just some warehouse person who pulls it off the shelf and packs it and ships it. Someone returned a bag in that condition (shame on them!), and it accidentally went back into stock. I hope.