Gorgeous bag! My daughter has this bag in the Tan color with grommets. This Borough was one of Coach's best bags.
several years ago, I bought a bag from Macys coach and after about 2 years of irregular use, started getting some unusual wear....I took it to coach boutique (not at Macys) they told me that they would replace it if they could locate it, and to give them 8 weeks......I kid you not, 8 weeks later, I got a credit for coach in the mail for the full price of the bag plus tax cause they couldn't locate it......was SHOCKED. though I'm not a big coach fan, prefer, LV, Balenciana and Mulberry, the borough remains my favorite style of coach (shocking now 5 years old this year) followed by the Saffiano City tote, both released in 2013. (time flies).........they stand by all their boutique items for a lifetime, I learned through experience (not made for outlet items) and have much respect for the brand.
I think it's just the nature of the bag with the pointy corners. I had one and believe it had slight corner wear when I got it brand new
This may not be the case currently. Coach used to have a “lifetime” warranty, which has recently changed to a one year warranty. Now they may still repair your bag for a small fee if it is after one year.
Did you ever hear back on this question? I'm eyeing a moss green borough myself and has the pitted zipper pulls. I think the bag is in good condition but photos always hard to tell. I'm trying to tell myself I don't need it but I had ordered this bag several years ago from the online outlet and it was beautiful! I wound up returning it because it made me feel like it was most useful as a briefcase/work bag and I just didn't want that kind of job any more. I still don't want that job and try not to dress for it any more....but the bag is still gorgeous!
