If your LV purse breaks for no reason, can LV replace it for free?

[Sadetwl]

I just got a call from my mom saying that her LV purse (damier aubagne) which was purchased on Dec 23 just broke. She's at a wedding right now and she said the screw fell off; now she can't find it. You would think that LV would fix it for free since she paid $1,190 plus tax on a purse she thought should have been made with better quality. Has anyone here had this type of situation, and what was the outcome of it? Now I have to dig for the receipt and drive to her place this weekend to see what we can do (which isn't bad cause I get to visit the LV store which i've been trying hard to stay away from)

 

[PurseSlave]

omg that;s awful! I've never heard of such a thing! Stupid quality control!!!

 

[Michelle1025]

They will try to fix it first, if it cannot be fixed then they would offer a replacement. It depends though.

 

[LTV]

I say go to LV boutique and explain the situation, and I sure hope they fix or replace it.

 

[John 5]

Awww... I hope it can be fixed ASAP!! *crosses fingers*

 

[CEC.LV4eva]

yes, they should definitely fix it for free, it's still under their 1/2 year guarantee

 

[PurseSlave]

they only have 1/2 year guarantees? That's kinda crappy lol...

 

[Classic Chic]

they should have fix it ASAP if the LV store you purchase from have onsite repair, also if you can't dig out the receipt, i am sure they will have your info in the system if you purchase from the same store. Good luck and keep us update!

 

[ILOVEPURSES]

sorry to hear about that...please keep us updated.

 

[bvbirdygirl]

1/2 year garuntee???
i thought they were garunteed for life!!!!!!!!!!!!!

 

[ValleyO]

What's the aubagne? :shame:

 

[Sadetwl]

Ok, i found the receipt. Now if my mom can't find the screw, that shouldn't be a problem right?

 

[Shopaholic Isis]

Sorry to hear that!

I hope they replace it for her. That's like less than a month!

 

[photoobsessive]

shouldn't be. it's lv.

 

[Sadetwl]

What's the aubagne? :shame:

It's a shoulder purse. I'll take pics when i see my mom and keep this thread updated. Hopefully LV will have a heart, if not, i'll have to be "ghetto" like the thread from yesterday when the girl when, "oh hell no"