i received a broken bag.....!!!!

[me_love_purse]

i got this bag outside of ebay. another pf-er has bought from her and she is an alva member (as confirmed my another pf-er who is also an alva member) so i beleve she is trustworthy. everything is smooth til i got the bag. and it is broken. the bag is a black chanel cerf tote... so pretty....
but the lock in the front is broken (as far as i know, she did not mention this). i included some pics for you girls to look at.
what should i do? i really like the bag, but i did not pay over 1 K for a broken bag....!!!!!!

 

[seahorseinstripes]

OMG! i'm sooo sorry to hear that...
have you contacted the seller?
if you really like the bag, why don't you ask a leather repairer if they can fix the problem for you and ask the seller to reimbursed some of your money for repair fee?

 

[Nola]

Ugh that sucks. You need to complain to the seller. Hard for me to think that a Chanel would brake like that

 

[Serendipity]

So sorry this happened to you. I wouldn't keep a bag that needed repair.

 

[me_love_purse]

i emailed the seller...... nicely....
i would like to think that this is an honest mistake.
still waiting for her answer.

 

[Rose]

I would expect her to offer you a full refund.

 

[me_love_purse]

I would expect her to offer you a full refund.

really??? i am not so good with this type of thing. what if she does not offer me a full refund? i sent her another email saying that she either pay for the repair or i want to return it.

 

[Yorelica]

ouch...good luck.
Dont ask for a straight refund...tell you you are very upset the bag is broken... and see what can be done!

 

[me_love_purse]

she emailed me back and told me that she shipped a perfect bag. she also said that alva members have seen the bag that it was perfect and made it sound like i made it up.....

 

[kallison]

she emailed me back and told me that she shipped a perfect bag. she also said that alva members have seen the bag that it was perfect and made it sound like i made it up.....

just keep being nice and be persistent and make sure she knows it's not just a buyers remorse type of thing.
and maybe ask if she has pics of the bag right before she sent it? i know some sellers do that, just before they ship it off...in cause of things like this.

 

[me_love_purse]

just keep being nice and be persistent and make sure she knows it's not just a buyers remorse type of thing.
and maybe ask if she has pics of the bag right before she sent it? i know some sellers do that, just before they ship it off...in cause of things like this.

i dont know.... i really want the bag and i know while some of you dont want less than perfect bags... i might just close my eyes and take this. it is repairable, i think. i just dont have one of those little screwdrivers.

 

[seahorseinstripes]

i dont know.... i really want the bag and i know while some of you dont want less than perfect bags... i might just close my eyes and take this. it is repairable, i think. i just dont have one of those little screwdrivers.

if you really love it and it can be fixed, then go for it girl!
i also bought a GREAT marni bag that i love so much, and one of the wooden handles broken on the shipping... i just find another handle that'll look good on the bag and it's perfect again

 

[Smoothoprter]

Maybe the screw fell out in the shipping?

If you love the bag take it to Chanel. I bet they can fix that right up and at no charge.

 

[kallison]

have you tried screwing it back on?

 

[addisonshopper]

yeah take it to chanel- they should fix it
ask the seller what store they got it and see if they can provide u with a receipt for the repair