I just got an email from zappos regarding their price adjustment change. Here is her reply:
"Thank you for contacting the Zappos.com Customer Loyalty Team.
Thank you for your inquiry. Unfortunately, we are not able to honor
your request. At this time, Zappos.com no longer offers 110% price
protections. I'm happy to explain this change in our policy.
Here at Zappos.com, we want to consider ourselves a unique shopping
experience, and therefore do not match our policies to follow industry
standards. We are committed to providing superior customer service, and
offering services like free shipping both ways, 365 day unworn return
policy, 24/7 customer support, unbeatable selection, and so much more.
Zappos.com is a service company and with this, we hope to grow based on
It is certainly your prerogative to shop anywhere you wish. If price is
your main focus, we welcome you to inquire with our competitors below
who do offer a price matching policy at this time.
You may also be interested in visiting discount website www.6pm.com for
Thank you again for your inquiry and I hope that I've been able to
clarify our stance. I look forward to being able to serve you in the
We are constantly striving to improve our service. If there is anything
more we can do for you or if we could improve your experience, please
do not hesitate to let us know. We are always here for you - 24 hours a
day, 7 days a week, 365 days a year. We like to think of ourselves as
service company that just happens to sell... shoes, bags, clothing, and
accessories. 1-800-ZAPPOS-1 (1-800-927-7671) or 702-943-7677.
Have a great day!"