YSL.com orders coming thru?

chiapet

Member
Nov 26, 2007
503
0
Hello everyone,

I am thinking about ordering something from YSL.com but remember running across a thread saying that people were waiting on their orders from the site for a Looooooooonnnnnggg time.

Just wondering has anyone has successfully ordered from YSL.com in the last month or so? and how long did it take you to get your order....?

Thanks in advance for the info!
 

Clake76

Young Broke and Fab
Dec 10, 2006
959
0
Oakland, CA
profile.myspace.com
I finally got my pants from YSL.com - they took about 3 weeks to complete and deliver the product. In the end, they were quite apologetic with the situation, calling me, sending follow up emails, and a small "I'm Sorry" gift of a YMail keyring with a hand written note.
 

chiapet

Member
Nov 26, 2007
503
0
I finally got my pants from YSL.com - they took about 3 weeks to complete and deliver the product. In the end, they were quite apologetic with the situation, calling me, sending follow up emails, and a small "I'm Sorry" gift of a YMail keyring with a hand written note.

Ok great! Thx for the info. This eases my mind a lot.
 

sfgirl67

Member
Nov 12, 2007
580
0
sunny cali!
I ordered from here, the site said in stock. Then 10 days later I got an e-mail saying out of stock. I had the option of e-mailing back with 48hours to be put on waiting list but got no reply. Got ahold of an SA who got me the product. After a week of having shoes ysl called me to see if I wanted to still place order. It took about a month to get shoes.
 

shyla14

teddi's mama
O.G.
Jun 24, 2008
489
678
I want to buy in particular the Rive Gauche in anthracite and the Jeanne Pumps.

Has anybody ordered these items . Are they actually available ???

I have heard some unfavorable information about ordering from the YSL website.

Are the stocks on line available or are they like barneys ?

Any feedback will be appreciated. Thanks
 

kolibriszuka

Fleur's Mom
Feb 9, 2007
471
0
the LTB
I want to buy in particular the Rive Gauche in anthracite and the Jeanne Pumps.

Has anybody ordered these items . Are they actually available ???

I have heard some unfavorable information about ordering from the YSL website.

Are the stocks on line available or are they like barneys ?

Any feedback will be appreciated. Thanks
I had a so-so experience recently with their web ordering service. f I were you and looking for a particular item, I would call their customer service number to see if they can locate the shoes for you. It's just an answering machine, though. You may be better off locating the pumps through your local YSL boutique or other retailer.

In my opinion, the "leave a message" way of operating a customer service phone line is not the right approach. I had a major problem with the white tribute I ordered and they called me back only after I had written a not-so-nice email.

When I wanted to exchange the tribute I purchased, the web initially said the style was available, but the phone call from the YSL rep confirmed that the bag was not in stock.

I hope this helps! Good luck.
 

sfgirl67

Member
Nov 12, 2007
580
0
sunny cali!
You may be better off locating the pumps through your local YSL boutique or other retailer.
.
i agree with this i took me a week to be contacted that the shoe that they stated was in stock was sold out the the US. I could not get in contact with them for over a week and after a month i got my shoes but not thru ysl.com but thru an sa in a boutique. Good luck!
 

shyla14

teddi's mama
O.G.
Jun 24, 2008
489
678
Thanks a lot for the heads and the tips. I'll go to the boutique to be sure.
I agree with you - answering machine for cs is a big no no.

so far i love ysl but i am not too thrilled about their SAs, now their website:tdown:

I had a so-so experience recently with their web ordering service. f I were you and looking for a particular item, I would call their customer service number to see if they can locate the shoes for you. It's just an answering machine, though. You may be better off locating the pumps through your local YSL boutique or other retailer.

In my opinion, the "leave a message" way of operating a customer service phone line is not the right approach. I had a major problem with the white tribute I ordered and they called me back only after I had written a not-so-nice email.

When I wanted to exchange the tribute I purchased, the web initially said the style was available, but the phone call from the YSL rep confirmed that the bag was not in stock.

I hope this helps! Good luck.
 

shyla14

teddi's mama
O.G.
Jun 24, 2008
489
678
thank you. do you live in sf too. is there a particular sa that you work with. so far i've had so so experience in that boutique.

i agree with this i took me a week to be contacted that the shoe that they stated was in stock was sold out the the US. I could not get in contact with them for over a week and after a month i got my shoes but not thru ysl.com but thru an sa in a boutique. Good luck!
 
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