I've been to 2 stores, one in Beverly Hills and the other in South Coast. They both were very friendly, helpful, and patient. Ppl there are pretty attentive too. They'll ask if you need any help right when you enter the door.
The SA I spoke to, her name is May and she was great! She works in the florida store. I have dealt with other SA's across the board and they were all GREAT.
I think there first discount is about 30-33%, then it increases to 40% and at the end of summer if there is anything left it is almost 50%. Then it usually goes to the outlets. I did get a Bow Bag from the South Coast Plaza store for $419 2 years ago. That's almost 70% off.