I would call their quality "okay." I ordered a locket for my mother-in-law from ice.com years ago. I was satisfied; I got what I expected. The locket was of average quality. (I could have gone to Kay or Reeds in a mall, but I got a better price at ice.com.) I was not blown away by the packaging...Not that packaging is supposed to matter, but I just remember thinking, there's nothing fancy about them. They're pretty basic/average, IMO. Still, if you need something basic at a great price, they're worth a try.