As I've searched for specific styles and colors, I've spoken on the phone to folks at a number of outlets and boutiques. I've found the outlet SAs to be of truly variable levels of helpfulness. Some seem to know the stock welland others seem to not even have a clue which bag is which, not even recognizing the names of some of the most popular bags. Of all the boutiques, my fave is in Hawaii. Have never visited, but have spoken to SAs there who were very cordial and knowledgeable. They were very happy to answer questions and were wonderful when it came to emailing pix. Do you have any fave outlet or boutique locations?