Last week I have bought a Suhali Lockit Verone. One day after I have find out, that the seam in the inside pocket was totally open and I can grasp with my hand till on the bottom of the bag, besides the feet are scratched and it's a scratch also on the bottom, what I haven't seen at the store (the bag was showed in a window at the store!!). I called now at the store and asked, if I can exchange the bag in the next days. The SA told me, that it isn't shure, that they will exchange it, maybe they repare it only. I have to show it and then the Manager will decide it. I'm very disappointed about that information! I will have an other (perfect) bag, not a reparated bag! If LV don't exchange it, that will be the last bag from LV for me. The Suhali bags aren't cheap, and I think that the quality of the finishing has to be perfect! My enthusiasm for my Lockit is definitely smaller then before.. How are your experiences with an exchange of a defected new LV bag. Thank you for your answers!