I have to get this out of my system because I cannot believe this just happened.
About a week ago, I placed an in-store order for a black GGH envelope clutch. Another store location was to send me the clutch because the store at which I placed the order didn't have any in stock. The clutch arrived promptly and it was gorgeous!!! Except that the dye on the corners looked really faded. I compared the corners to my black city and confirmed that they were grey. Disappointed, I brought the bag back to my local store to request an exchange.
The SAs at the store were very gracious and helpful and understanding. One of the SAs mentioned that they could dye the corners black. I told them I would prefer a different bag in new condition (with no worn, grey corners) because when you spend that much money on a new bag, you want it in new condition.
I sat there while they placed a transfer for a replacement clutch, and they told me they would deliver it to my work the next day. I was ecstatic and very happy they would be so kind as to bring the bag to me.
The SA called me today. She told me that the other store sent them two different clutches, and that she had one that she knew I would love. She said she'd bring the bag by later this afternoon.
I got a call from our receptionist a little while ago. The SA had dropped off the bag with our receptionist. I had expected that the SA would deliver it to me personally so I could check it out and make sure it was in the condition I wanted, but perhaps she was in a rush.
Then I opened the box. It looked like the exact same clutch but with black corners, but I couldn't be sure. You see, when I first received the original clutch, I had tied the mirror to the zipper pull before noticing the grey corners. When I returned it for the exchange, I forgot to untie the mirror. I couldn't believe that they would have returned the same bag to me without telling me!
While the bag looked great and I was happy with the black corners, I felt that if this were in fact the same bag, that I had been lied to. I didn't want to jump to assumptions, so I called my local store and spoke with the manager. She confirmed that it was the same bag with dyed corners. She explained that the two bags that arrived both had grey corners. She said they called Balenciaga, and according to Bal, all of the black envelope clutches have greyish corners. So, she said, they just had their bag specialist dye the corners and returned it to me. She was very honest with me, and she apologized for the SA's lack of candor, but now I feel like I can't trust that store anymore.
What would you do if this happened to you? Do black GGH envelope clutches typically have grey corners? Should I keep the dyed bag? Anyhoo, thanks all for listening. I'm feeling better already.
About a week ago, I placed an in-store order for a black GGH envelope clutch. Another store location was to send me the clutch because the store at which I placed the order didn't have any in stock. The clutch arrived promptly and it was gorgeous!!! Except that the dye on the corners looked really faded. I compared the corners to my black city and confirmed that they were grey. Disappointed, I brought the bag back to my local store to request an exchange.
The SAs at the store were very gracious and helpful and understanding. One of the SAs mentioned that they could dye the corners black. I told them I would prefer a different bag in new condition (with no worn, grey corners) because when you spend that much money on a new bag, you want it in new condition.
I sat there while they placed a transfer for a replacement clutch, and they told me they would deliver it to my work the next day. I was ecstatic and very happy they would be so kind as to bring the bag to me.
The SA called me today. She told me that the other store sent them two different clutches, and that she had one that she knew I would love. She said she'd bring the bag by later this afternoon.
I got a call from our receptionist a little while ago. The SA had dropped off the bag with our receptionist. I had expected that the SA would deliver it to me personally so I could check it out and make sure it was in the condition I wanted, but perhaps she was in a rush.
Then I opened the box. It looked like the exact same clutch but with black corners, but I couldn't be sure. You see, when I first received the original clutch, I had tied the mirror to the zipper pull before noticing the grey corners. When I returned it for the exchange, I forgot to untie the mirror. I couldn't believe that they would have returned the same bag to me without telling me!
While the bag looked great and I was happy with the black corners, I felt that if this were in fact the same bag, that I had been lied to. I didn't want to jump to assumptions, so I called my local store and spoke with the manager. She confirmed that it was the same bag with dyed corners. She explained that the two bags that arrived both had grey corners. She said they called Balenciaga, and according to Bal, all of the black envelope clutches have greyish corners. So, she said, they just had their bag specialist dye the corners and returned it to me. She was very honest with me, and she apologized for the SA's lack of candor, but now I feel like I can't trust that store anymore.
What would you do if this happened to you? Do black GGH envelope clutches typically have grey corners? Should I keep the dyed bag? Anyhoo, thanks all for listening. I'm feeling better already.
ush:
