I bid on/won a set of items. Paid same day. Shipping was listed as within 3 days of payment.
Five days later, I had received no update from the seller, so I sent a note asking if the item had shipped yet. No response.
Two days later (so seven days past purchase) I send a note saying it's my second request for a shipping update. I get a snippy response a bit later saying, "please be patient, I only make it to the post office like, once a week." Ok, I thought five days was patient, but...
Three days later (ten days past purchase) there's still no update, so I file an "item not received case."
Two days after that (so... TWELVE days past when I paid) the item is shipped.
I receive the set several days later. One of the items- a lip gloss- is wrong, of course. And it's UGLY.
I send a polite email. She responds (same day) sorry about the mix up, would you like to return it or just keep it? I respond that I would like to exchange it, and please let me know if she'd like to reimburse my return shipment or send me a postage paid envelope. She responds that she no longer has the correct item available, she'll have to send me a list of what she has. I reply ok. No response.
Two days later, I remind her to send me the list of what she has. She sends me two choices, and says, "but per my return policy, you'll need to pay for return shipment." I respond which of the two that I'd like, but remind her that since this is to correct her mistake in sending the wrong item, I should not be responsible for any shipping charges.
No response. So now we're 19 days past when I originally paid, and I'm sick of it. It's over a stupid lip gloss. I call Ebay customer service to ask what to do. They say to send her one more reminder email and offer some choices I'd be happy with, and to please respond by the next day, or I'll file a case. I send a polite email saying exactly that, including that I'd accept a partial refund for the wrong gloss and just throw the wrong one away.
She responds with, "Why must you persist on bothering me? You're like a fly, buzzing in my ear...I will refund $2.50, NOT $3.00 that you're requesting..." and a bunch of other incredibly rude stuff. Ok, now I'm PO'd.
Seriously? I guess she hoped I'd just go away and ignore that she sent the wrong item???
I figured I'd wait 48 hrs to issue the partial refund (I'm not going to argue over $.50. Geez.) She just BARELY made my personal deadline and has sent the $2.50, and included the note, "Positive feedback would be appreciated."
WTF?!?!?!?!
So, let's recap... 12 days to ship... sent the wrong item... late communication... INCREDIBLY rude responses... clearly delaying fixing YOUR problem... less of an already too-low refund than I requested...
Oh, sure. THAT'S a positive transaction...
Five days later, I had received no update from the seller, so I sent a note asking if the item had shipped yet. No response.
Two days later (so seven days past purchase) I send a note saying it's my second request for a shipping update. I get a snippy response a bit later saying, "please be patient, I only make it to the post office like, once a week." Ok, I thought five days was patient, but...
Three days later (ten days past purchase) there's still no update, so I file an "item not received case."
Two days after that (so... TWELVE days past when I paid) the item is shipped.
I receive the set several days later. One of the items- a lip gloss- is wrong, of course. And it's UGLY.
I send a polite email. She responds (same day) sorry about the mix up, would you like to return it or just keep it? I respond that I would like to exchange it, and please let me know if she'd like to reimburse my return shipment or send me a postage paid envelope. She responds that she no longer has the correct item available, she'll have to send me a list of what she has. I reply ok. No response.Two days later, I remind her to send me the list of what she has. She sends me two choices, and says, "but per my return policy, you'll need to pay for return shipment." I respond which of the two that I'd like, but remind her that since this is to correct her mistake in sending the wrong item, I should not be responsible for any shipping charges.
No response. So now we're 19 days past when I originally paid, and I'm sick of it. It's over a stupid lip gloss. I call Ebay customer service to ask what to do. They say to send her one more reminder email and offer some choices I'd be happy with, and to please respond by the next day, or I'll file a case. I send a polite email saying exactly that, including that I'd accept a partial refund for the wrong gloss and just throw the wrong one away.
She responds with, "Why must you persist on bothering me? You're like a fly, buzzing in my ear...I will refund $2.50, NOT $3.00 that you're requesting..." and a bunch of other incredibly rude stuff. Ok, now I'm PO'd.
Seriously? I guess she hoped I'd just go away and ignore that she sent the wrong item???I figured I'd wait 48 hrs to issue the partial refund (I'm not going to argue over $.50. Geez.) She just BARELY made my personal deadline and has sent the $2.50, and included the note, "Positive feedback would be appreciated."
WTF?!?!?!?!
So, let's recap... 12 days to ship... sent the wrong item... late communication... INCREDIBLY rude responses... clearly delaying fixing YOUR problem... less of an already too-low refund than I requested...
Oh, sure. THAT'S a positive transaction...
My apologies!
