I sent in my LV for repairs (its under warranty been less than a year) to have a small tab repairs due to defect so the estimated price section says $0. I explained to the kind manager at the time that I am extremely busy and it takes me a while to get to the store and I usually dont even have time to make the trip. She assured me it would be expedited and shipped to me post repairs. She even wrote on my reciept to ship it to me post repairs. So the repair is now done and the lv store i dropped it off at calls me to tell me the fee is $15 for repairs and its ready to be picked up from the store. I call back and inform the SA that I was informed that repairs was covered by warranty and I was told it would be shipped free of charge. The same SA mentions nothing of the repair fee and told me the manager who helped me that day would call me back. I missed the call and on the voicemail she tells me shipping will be $10 and does not mention the repair fee. It's not a large sum but I cant help but be slightly annoyed by the service. I'm not sure if they make up the shipping costs or what but I have had stuff from LV shipped to me free of cost before and for $5, now it's $10? The manager had gave me the impression they would ship free of charge when I dropped off the bag a month ago. "Oh, its free and we could just have them ship it to you when they are finished." And what of the repair fee? They told me it was free. I am grateful it is finished so quickly but i am already stressed from work and on top of that just frustrated that they told me it would be free and now I either need to pay for these costs or take 2 hours out of my busy day to pick up the item.