OK people! update time. The buyer refuses to remove the negative which says: "item was one sticky mess,bag is not useable,the cost for repair to high".
The bag was listed as needing repair. This was in the title and the description said the lining was sticky and needed relining. It was sold as is, on the basis of needing lining repair. At any one time, there are lots of these bags in gradual stages of lining deterioration. So we were pleased but not shocked when eBay supported our claim.
The cost of repairing is entirely relative to many things in one's life. But if you buy a bag, which sells for over $1200 new, you might expect that a new lining would not be $20.
DH did offer to help the buyer resell it. No deal.
He did offer to refund, but pointed out that the negative makes it much harder to sell other items to be able to refund. No deal.
He asked for the feedback to be withdrawn. Buyer said no, they believe the feedback was accurate, which means that they also don't agree with eBay's decision.
So any advice on the kind of feedback that might be appropriate. We don't want to be negative, because that does not reflect well on anyone. So something creative is called for.
The buyer has left critical feedback for others in the past.
Any suggestions? If anyone fancies blocking the buyer, I can PM the ID.
The bag was listed as needing repair. This was in the title and the description said the lining was sticky and needed relining. It was sold as is, on the basis of needing lining repair. At any one time, there are lots of these bags in gradual stages of lining deterioration. So we were pleased but not shocked when eBay supported our claim.
The cost of repairing is entirely relative to many things in one's life. But if you buy a bag, which sells for over $1200 new, you might expect that a new lining would not be $20.
DH did offer to help the buyer resell it. No deal.
He did offer to refund, but pointed out that the negative makes it much harder to sell other items to be able to refund. No deal.
He asked for the feedback to be withdrawn. Buyer said no, they believe the feedback was accurate, which means that they also don't agree with eBay's decision.
So any advice on the kind of feedback that might be appropriate. We don't want to be negative, because that does not reflect well on anyone. So something creative is called for.
The buyer has left critical feedback for others in the past.
Any suggestions? If anyone fancies blocking the buyer, I can PM the ID.