My DH listed an item on eBay.
The buyer did not like it and sent a vitriolic message about the item being not as described. All the issues the buyer raised were already fully documented and described in the listing. The buyer opened a case.
My DH was very polite, consistent with his comments and asked for eBay to decide as soon as the case was opened.
eBay decided in my DH's favor. So if you are in this situation, don't assume that eBay will automatically find in the buyer's favor. If everything is clearly shown in the listing both in writing and photographs, the onus is on the buyer to read carefully and think over things before bidding. Act quickly and keep a level head. I might add, this does go both ways. Sellers do need to disclose everything carefully when listing too.
Yay eBay!
The buyer did not like it and sent a vitriolic message about the item being not as described. All the issues the buyer raised were already fully documented and described in the listing. The buyer opened a case.
My DH was very polite, consistent with his comments and asked for eBay to decide as soon as the case was opened.
eBay decided in my DH's favor. So if you are in this situation, don't assume that eBay will automatically find in the buyer's favor. If everything is clearly shown in the listing both in writing and photographs, the onus is on the buyer to read carefully and think over things before bidding. Act quickly and keep a level head. I might add, this does go both ways. Sellers do need to disclose everything carefully when listing too.
Yay eBay!