I bought a jar of breastfeeding cream from a seller on ebay and I got an obvious fake.
1) the label was printed out with an ink jet printer
2) the ingredients were not the same
3) it had a similar but not identical logo
4) it was not in a glass jar
5) it did not resemble the photo she used in her listing.
I sent the seller an email listing these details and requesting a refund. She processed the refund and sent me the following email:
"Oh goodness! Thank you so much for letting me know.
I wanted to let you know that I am not a user of
MotherLove Herbal Company products, I purchased a case of 12 at a bath and body wholesale sale in Kansas City and took a picture of the first one I pulled from the box and sold. I did not even notice that the others may have been different. I am SO SORRY about this! I have refunded your full purchase price including shipping. Please accept my sincere apology-I will be inspecting the
others I bought through the lady... thank
you so much for the heads up... and the other
items I purchased there have been taken off of my
listings. As you can see through my excellent
history that this is not usual for me. My customers are very important to me & your happiness with the product & the experience is my priority, for this reason, I humbly request that if there is any reason why you cannot leave me positive feedback let me know if there is anything further I can do- as this was not intentional and I am trying to build my business. Again, I am so sorry. : (
Ann"
So I go and look today, and she is still selling fake product. I would have thought that she would have taken them down, but here is a link:
http://cgi.ebay.com/NIPPLE-CREAM-Mo...emQQptZLH_DefaultDomain_0?hash=item1c0fe3730a
What would you do? Should I leave neg feedback, report it as fake to ebay (not sure that they will do anything about it), leave a neutral but say: Fake Motherlove cream - but she did refund me.???
I'd love to get your oppinions on this. Who really needs to fake a $16 dollar item!
1) the label was printed out with an ink jet printer
2) the ingredients were not the same
3) it had a similar but not identical logo
4) it was not in a glass jar
5) it did not resemble the photo she used in her listing.
I sent the seller an email listing these details and requesting a refund. She processed the refund and sent me the following email:
"Oh goodness! Thank you so much for letting me know.
I wanted to let you know that I am not a user of
MotherLove Herbal Company products, I purchased a case of 12 at a bath and body wholesale sale in Kansas City and took a picture of the first one I pulled from the box and sold. I did not even notice that the others may have been different. I am SO SORRY about this! I have refunded your full purchase price including shipping. Please accept my sincere apology-I will be inspecting the
others I bought through the lady... thank
you so much for the heads up... and the other
items I purchased there have been taken off of my
listings. As you can see through my excellent
history that this is not usual for me. My customers are very important to me & your happiness with the product & the experience is my priority, for this reason, I humbly request that if there is any reason why you cannot leave me positive feedback let me know if there is anything further I can do- as this was not intentional and I am trying to build my business. Again, I am so sorry. : (
Ann"
So I go and look today, and she is still selling fake product. I would have thought that she would have taken them down, but here is a link:
http://cgi.ebay.com/NIPPLE-CREAM-Mo...emQQptZLH_DefaultDomain_0?hash=item1c0fe3730a
What would you do? Should I leave neg feedback, report it as fake to ebay (not sure that they will do anything about it), leave a neutral but say: Fake Motherlove cream - but she did refund me.???
I'd love to get your oppinions on this. Who really needs to fake a $16 dollar item!
Last edited: