how awful! i am glad you are okay though... hopefully the store will be able to give you better advice on how to fix your bag!
I decided to get the Lockit after the Graffiti chaos. They sent me the money back and DH and I set out for LV and I bought it. The Perfo was used a few times as a mini diaper bag, I even posted a pic on here somewhere with all the baby needs stuffed in. I gave it to my girlfriends little girl (she's 3) to carry her stuffed dog in because she thinks it's a stuffed dog carrier (kinda looks like one with the perforations). The Graffiti met with an unfortunate accident in our outdoor fireplace. I never posted pics of it because I was so embarrassed and ashamed of being so stupid.I am glad you and lockit are ok. I didn't know you take a plunge to get lock it. What did you do with your fake grafitti speedy and perfo?