Would you purchase from an unresponsive SA?

[marbella8]

Thanks everyone for your input! I really appreciate it! I think throughout this "journey" of purchasing CLs, I have been pretty lucky with the SAs that I've dealt with. If I encountered an unresponsive SA, I would simply take my business elsewhere because the pairs I've wanted in the past aren't as rare as this one.

SC - I honestly don't know if it's worth the $200 to me. I don't exactly lose sleep over it but I know that if I miss out on it, I would be pretty upset. I am content with my current collection and it would be absolutely amazing if I scored this last pair I hope to get to round off my collection, but if I don't it's not the end of the world.

chanel*liz - I'm so sorry to hear about your experiences with the SAs at the department stores. That response you got from the NM SA is just unacceptable. I tend to stick to the SAs that other tPFers recommend here to avoid all the bad customer service.

marbella8 - I don't think boutiques do price matches. And plus these are two boutiques in different countries with different currencies so I don't think that would be possible.

- Oh, I didn't realize they were from different countries If I were you, I'd just keep trying to reach her, because seriously, $200 is $200, whether you are rich or poor.

 

[ntntgo]

I deal with a lot of SAs and have really only had 2 experiences that were bad enough to cause me to never want to deal with them again.
I will say that whenever you deal with SAs overseas, you never really know what the situation is (not that you necessarily know when it's here, either) but my experience with my overseas SAs has been excellent.
I don't know if it's a boutique or a dept store but, if I can help, let me know. I mean $200 is $200.

 

[hazeltt]

I deal with a lot of SAs and have really only had 2 experiences that were bad enough to cause me to never want to deal with them again.
I will say that whenever you deal with SAs overseas, you never really know what the situation is (not that you necessarily know when it's here, either) but my experience with my overseas SAs has been excellent.
I don't know if it's a boutique or a dept store but, if I can help, let me know. I mean $200 is $200.

Thanks, Nat! You're always so helpful and kind! I cannot tell you how thankful I am for all the help you have offered and given me.

 

[hazeltt]

Ok, I've decided to give the SA the benefit of the doubt and wait it out. Although she didn't respond, there have been other SAs that have responded in place of her. I think they just answer everyone's e-mails?

*fingers crossed* they contact me when the shipment arrives

 

[Miss.L]

Well I personally wouldn't buy it from the unresponsive SA, but what i would do is teach her a lesson by buying the shoes from another SA at her location so she doesn't make the commission. Don't feed the ones who don't deserve it :giggles:

 

[Dessye]

my rules for dealing with sales associates that are rude/blow me off/don't give me quality customer service are as follows:

the cls i want must be...

1. Not readily available elsewhere, are super hard to find, sold out, limited edition or released in one size runs.

2. Are on sale, cheaper or have a favorable exchange rate if i purchase from this particular store/this particular sa.

3. Guaranteed to be mine, will for sure be held for me, will be reserved for me, etc.

luckily, i have dealt with only one or two sas that have given me less than basic customer service. I know they work hard for a living, often depend on commissions, have tons of people calling them, are very busy and so on, but we also work hard and pay a lot of money for these beauties on our feet.

sometimes you just have to grin and bare it to get the shoes you want. Otherwise, give your business to someone else. Ultimately, your shopping experiece anywhere and everywhere should be a positive one. How you get that positive experience, be it a great sa or just the fact that you ultimately got your shoes, is up to you. There were one or two times that i had to deal with really snobby and rude sas in order to score some of my uhg but in the end i was like "thanks for my shizzzles bizznatch!":lolots: Tell us what you do in the end!

by the way, she could just be really busy and getting back to you when she can.

ita!

 

[BattyBugs]

If she is sweet and attentive when she does respond, it sounds like maybe she just isn't very organized and perhaps your correspondences are being somehow lost in the shuffle.

I would buy the shoes from her.

I agree, Jenay. Also, keep in mind that the SA's can be very busy and may not be able to jump every single time you call or send an email. It probably doesn't mean that she is unresponsive, just maybe unorganized (as Jenay mentioned). There are varying degrees of unresponsive & since she is sweet when you talk to her, maybe she just can't keep up with the influx.

 

[BattyBugs]

I also want to add that, since the SAs work there & have access to their stock(obviously), the urge/pressure/desire to own a particular shoe probably isn't there for them. I wonder if they think we are nuts to stalk any particular shoe.

 

[jenayb]

I agree, Jenay. Also, keep in mind that the SA's can be very busy and may not be able to jump every single time you call or send an email. It probably doesn't mean that she is unresponsive, just maybe unorganized (as Jenay mentioned). There are varying degrees of unresponsive & since she is sweet when you talk to her, maybe she just can't keep up with the influx.

Exactly!

 

[mandaron]

if i had other options, no. i have had many, many experiences with SA's who are unresponsive. example: during the NM sales, i texted my SA and he wrote back "im on vacation for the next few days.not that i dont want your business, but im just really busy with other stuff".. WTF? so i just found them somewhere else. and then i had an SA at barneys send me a list of stuff she thought i would like, and when i emailed her back my order it was silence. crickets. i sent it three times and called and NOTHING. so i found all the shoes i wanted from other places where at least the service was better

I’m glad I’m not the only one- I’ve had two SAs go silent on me out of nowhere…..one after offering me a bag?!!?! I said yes and she’s ghosted me ever since. Like wtf? My girl in Vegas did something very similar-I thought I was doing something wrong but I found a nice lady at the closest store to me.