I bought a bag on EB on the 28th. This is probably the biggest thing I've ever purchased on EB so of course, I want the transaction to go well.
After the auction (and PP payment), I emailed the seller something like this:
Hi, Could you please notify me of the tracking information when you ship my bag?
I didn't receive a reply. This was sent through "ask seller a question" link in EB. Two days later, I sent another email inquiring on the status of shipment. It stated in her auction that she "Uses 2 day USPS priority mail". I know that priority mail can take anywhere from 2-3 days depending on where you are, but I figured she mailed it the next day it would come on Monday or so.
I was irritated when she never replied to my second email.
When I went home yesterday, I expected to see the bag at my door. I live in a secluded area, so I'm sure it couldn't have been taken or anything.
It wasn't there, so I figured that I'd write her an email directly to her email address listed on PP. I composed this exactly:
Hi, I won this item from you on January 28. It's the ***** tote. I have emailed you a couple times regarding the status of shipment of my item and I haven't received a reply. I paid on January 28 and expected to receive it by now, but I haven't.
You say in your other listings that you ship using USPS 2 day mail, and it has now been four business days since I purchased this bag. Could you please update me on the status of my bag? If you don't have a tracking number, I would at least appreciate a reply with the date of shipment. Any acknowledgment that you have received my payment and shipped the bag is sufficient.
Thank you.
I sent this yesterday at about 5:00 pm, so I figured I'd receive an email from her this morning. Not so. I don't know why she is ignoring me. It's getting so irritating, especially because I haven't received my bag yet.
She has 100% positive feedback, but it's mostly as a buyer. She has only sold about 3-4 things within the past 6 months.
I would like to leave neutral feedback at least, once I receive the bag. How should I handle the situation? She seems so keen to ignore me.
After the auction (and PP payment), I emailed the seller something like this:
Hi, Could you please notify me of the tracking information when you ship my bag?
I didn't receive a reply. This was sent through "ask seller a question" link in EB. Two days later, I sent another email inquiring on the status of shipment. It stated in her auction that she "Uses 2 day USPS priority mail". I know that priority mail can take anywhere from 2-3 days depending on where you are, but I figured she mailed it the next day it would come on Monday or so.
I was irritated when she never replied to my second email.
When I went home yesterday, I expected to see the bag at my door. I live in a secluded area, so I'm sure it couldn't have been taken or anything.
It wasn't there, so I figured that I'd write her an email directly to her email address listed on PP. I composed this exactly:
Hi, I won this item from you on January 28. It's the ***** tote. I have emailed you a couple times regarding the status of shipment of my item and I haven't received a reply. I paid on January 28 and expected to receive it by now, but I haven't.
You say in your other listings that you ship using USPS 2 day mail, and it has now been four business days since I purchased this bag. Could you please update me on the status of my bag? If you don't have a tracking number, I would at least appreciate a reply with the date of shipment. Any acknowledgment that you have received my payment and shipped the bag is sufficient.
Thank you.
I sent this yesterday at about 5:00 pm, so I figured I'd receive an email from her this morning. Not so. I don't know why she is ignoring me. It's getting so irritating, especially because I haven't received my bag yet.
She has 100% positive feedback, but it's mostly as a buyer. She has only sold about 3-4 things within the past 6 months.
I would like to leave neutral feedback at least, once I receive the bag. How should I handle the situation? She seems so keen to ignore me.