Hi everyone! I just hope to share a recent Chanel shopping experience that just seemed so bizarre. I was in SCP a few days ago, and decided to buy a beige reissue. Once I opened the box and checked thoroughly at home, it was a 23 series from 17P collection. Considering that it was January 2021 that I bought it, it had been sitting in stock for 4 years already! I did know that Chanel boutiques could keep their stock for up to 2 years, but little did I know I could find something from early 2017.
The dealbreaker was not just the date/collection of the bag. It was the quality. Not only did it have popped stitches near the grommets. The corner of the inner flap was also creased. There were only one sticker attached. The others were all missing. I wouldn't be surprised if it was sold to me right after someone else returned it! I later learnt it was supposed to be sheepskin, not calf as the SA suggested!
The more peculiar thing happened when I tried to exchange it. Even though the process was overall smooth, it was frustrating that my SA kept saying that Chanel sent them new shipments of older seasonal styles (which was not factual at all to my knowledge) and that I should feel lucky to find a unique style (Really??). I later told her the real problem was the quality of this particular one, not so much the date of production. With this price, I should be satisfied with my merchandise. The worst part was that I had to show her what 23 series meant in terms of date and the fact that it was sheepskin... I thought they should have received some form of training of basic knowledge on the products. But again, she didn't seem to care other than making the effort to justify selling older models.
Even more to my story, there are a lot more older models of reissue and Classic Flaps at SCP: I saw a couple from 2018 and many from 2019. I ended exchanging for an reissue that was made in 2020. It's not even about the price increase, more about the quality control and flipping older products for almost $1000 or $2000 more. If you were to charge so much more for the same thing, at least make sure they are of decent quality.
Just curious how you would react to a situation like this. Would you feel lucky to find a 4-year-old seasonal style if the quality issue weren't present? Or would you rather choose something else or look preloved instead?
The dealbreaker was not just the date/collection of the bag. It was the quality. Not only did it have popped stitches near the grommets. The corner of the inner flap was also creased. There were only one sticker attached. The others were all missing. I wouldn't be surprised if it was sold to me right after someone else returned it! I later learnt it was supposed to be sheepskin, not calf as the SA suggested!
The more peculiar thing happened when I tried to exchange it. Even though the process was overall smooth, it was frustrating that my SA kept saying that Chanel sent them new shipments of older seasonal styles (which was not factual at all to my knowledge) and that I should feel lucky to find a unique style (Really??). I later told her the real problem was the quality of this particular one, not so much the date of production. With this price, I should be satisfied with my merchandise. The worst part was that I had to show her what 23 series meant in terms of date and the fact that it was sheepskin... I thought they should have received some form of training of basic knowledge on the products. But again, she didn't seem to care other than making the effort to justify selling older models.
Even more to my story, there are a lot more older models of reissue and Classic Flaps at SCP: I saw a couple from 2018 and many from 2019. I ended exchanging for an reissue that was made in 2020. It's not even about the price increase, more about the quality control and flipping older products for almost $1000 or $2000 more. If you were to charge so much more for the same thing, at least make sure they are of decent quality.
Just curious how you would react to a situation like this. Would you feel lucky to find a 4-year-old seasonal style if the quality issue weren't present? Or would you rather choose something else or look preloved instead?