So I searched older threads before posting this, but didn't find any info - maybe someone here might have some insight. I have the shearling gallery tote from last winter, but some of the fur around the front pockets has worn off (must be from rubbing b/c I had another purse - not Coach - w/fur on the outside and the same thing happened). I've been thinking that since it's more of a cosmetic issue rather than a defect or damage (the leather is fine), Coach wouldn't do anything about it. But I just sent my embossed tote for "repair" even though it was only a spot on the leather of the purse (and the SAs at the store I took it to made that decision, so apparently that is a covered "repair" under their policy), so I'm wondering if they just might fix the shearling one. If it's a no, it's not a huge deal - the bag is still cute and it's not so bad that it can't be worn, it just makes me a little crazy. Any thoughts on whether or not they'll fix it?