Worst luck ever...

Oct 12, 2006
148
0
Toronto
so as most of you have probably read, my diego was returned due to the piping ripping. NOW...the hidden zipper on the side of my mini rocco looks as if it is tarnishing or something?! i know the metal is supposed to look a bit worn or whatever, but both the main and inside zipper pull is completely normal.

i know this cant be from the leather spray i've used on this because i've sprayed it once and never under the flap where this is located. i have never even used this compartment! has anyone else had this happen to them?
 

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boxermomof2

Member
Jul 21, 2009
5,205
37
What year is this rocco?
None of mine have peeled like this. I'm sorry you are having all these issues with AW. :hugs:
 

pigalle74

Member
Apr 7, 2009
3,786
0
Brass tarnishing is pretty normal over time. I'd try a little toothpaste to see if you can remove it, or brasso works really well as well.
 
Oct 12, 2006
148
0
Toronto
all the other zippers are fine. these are more like dots, not an overall tarnish. i took it back to holt renfrew not too long ago and they're going to exchange the zipper pull. i spoke to a manager and she said thats not usually supposed to happen since the brass hardware on these bags are already 'pre-tarnished'.
 
Mar 28, 2010
22,473
19
England
OMGoodness that is awful! I have not had this happen to either of my Roccos, the only thing i noticed was some of the black paint on the bottom studs of my black/black baby Rocco chipped off to reveal the silver underneath, but i think this is just a general design flaw...

Glad HR are rectifying this for you :hugs:
 
Oct 12, 2006
148
0
Toronto
That stinks. Is your bag stored in a very humid area, like near a bathroom?
nope! it's always in my bedroom. I really have no idea as to how this happened. it looks as if something mightve gotten sprayed on it but the rest of the bag is completely normal and this zipper is always covered.
 

phathoe

I <3 my Jumbo
Nov 30, 2007
311
1
hey there, which holt renfrew did you take yours to? i'm having the same thing with the zipper pull on one of the hidden compartments and also the sutds on the bottom are all tarnishing with black dots. i bought mine in early october at holts d/t

is there anyone you suggest for me to go speak to?
 
Oct 12, 2006
148
0
Toronto
hey there, which holt renfrew did you take yours to? i'm having the same thing with the zipper pull on one of the hidden compartments and also the sutds on the bottom are all tarnishing with black dots. i bought mine in early october at holts d/t

is there anyone you suggest for me to go speak to?
the studs on the bag have developed the black dots too. sooo frustrated. i always go to the holt @ yonge and bloor. i usually deal with sarah. i'm going to be bringing it back this week.
 

phathoe

I <3 my Jumbo
Nov 30, 2007
311
1
I just went yesterday and dealt with the manager of handbags - Christine? She was lovely - she just said no problem despite it being bought in October and she gave me store credit. So instead of bothering with another wang, I just picked up a MBMJ Petal to the Metal Natasha, and have 600 bucks left to spend. I'm pretty disappointed with the wang bag. Sorry to hear you are having problems AGAIN. Are you getting another one? Apparently from one of the sa's, they are getting a lot of ppl bringing in their wang bags with probs. Horrible!!!

the studs on the bag have developed the black dots too. sooo frustrated. i always go to the holt @ yonge and bloor. i usually deal with sarah. i'm going to be bringing it back this week.