Worst fear realized at the airport

Sorry to hear about this! Think of it like a car. The first scratch is always the hardest to accept. I also checked out your picture and can't even see where the scratch is. I figured it would be much worse given how the airlines handle luggage.
 
ouch! I'm so sorry this happened to you...that's also one of my worst fears...so far I don't own any luggages yet...but your posting is making me want to think twice now..