hi fellow tpf-ers!
those of you who've seen me post probably knows that i work in retail but i honestly have never had such a horrible experience as i did at this store.
i brought a winter coat from this store about 2 months ago. I alternate that jacket between the other two trench coats i'm currently favoring this season. for some reason, one of the side pocket's thread started unraveling.
between work and school and the busy holiday season i didn't have a chance to bring it in asap, but as soon as i could i did.
the sales person pretty much looked at me and said there was nothing that she could do about it.
so i asked to speak to a manager.
the manager wasn't due back from lunch until 30mins later so i walked around and then went back.
at first the manager was looking at it, asking questions, etc. then told me that there was nothing she could do, again.
since i've shopped there before i knew they had an alteration service, so since they were unwilling to offer to exchange or refund, I asked them if they could use their alteration service to sew it up, it was just a small corner on the side that started to unravel.
so the manager was like, okay, and it was suppose to be done free of charge, i left my cell phone number and i had theirs (as well as their names) and when i was halfway down the escalator i get a call. it turns out that she, the manager, "thought" i was another girl who had the SAME problem with this jacket, on the SAME pocket and everything, but she only had it for a week. which is why she would offer the free alteration, but in my case i'd have to pay.
of course i went back up and spoke to her in person, she still insisted that i had to pay even though she orignally was going to have it done free, but only because of a mistaken identity (mind you, the problem is still the same nonetheless)
i swear, if i didn't work in retail, i would have just took my jacket still unraveled and all, and left or pair for it. as it stands i know about consumer rights and i know that if a product is defective, in which this case it was, the company if they want to be in good graces with it's customers, should not only be apologetic but also resolve the problem straightawy.
but instead this lady, manager, ****** from ***, decides saving that few extra dollars is more important and wouldn't budge until i mentioned calling customer service.
i did get my jacket repaired but i'm never shopping in that store again. if i do want something from benetton i'd shop at the union square one first, and if all fails my childhood nanny's daughter works at the corporated level in hong kong =P she always sends me stuff for free but i rather not abuse that relationship.
point of long story, customer service in the store may not work, but corporate cares.
those of you who've seen me post probably knows that i work in retail but i honestly have never had such a horrible experience as i did at this store.
i brought a winter coat from this store about 2 months ago. I alternate that jacket between the other two trench coats i'm currently favoring this season. for some reason, one of the side pocket's thread started unraveling.
between work and school and the busy holiday season i didn't have a chance to bring it in asap, but as soon as i could i did.
the sales person pretty much looked at me and said there was nothing that she could do about it.
so i asked to speak to a manager.
the manager wasn't due back from lunch until 30mins later so i walked around and then went back.
at first the manager was looking at it, asking questions, etc. then told me that there was nothing she could do, again.
since i've shopped there before i knew they had an alteration service, so since they were unwilling to offer to exchange or refund, I asked them if they could use their alteration service to sew it up, it was just a small corner on the side that started to unravel.
so the manager was like, okay, and it was suppose to be done free of charge, i left my cell phone number and i had theirs (as well as their names) and when i was halfway down the escalator i get a call. it turns out that she, the manager, "thought" i was another girl who had the SAME problem with this jacket, on the SAME pocket and everything, but she only had it for a week. which is why she would offer the free alteration, but in my case i'd have to pay.
of course i went back up and spoke to her in person, she still insisted that i had to pay even though she orignally was going to have it done free, but only because of a mistaken identity (mind you, the problem is still the same nonetheless)
i swear, if i didn't work in retail, i would have just took my jacket still unraveled and all, and left or pair for it. as it stands i know about consumer rights and i know that if a product is defective, in which this case it was, the company if they want to be in good graces with it's customers, should not only be apologetic but also resolve the problem straightawy.
but instead this lady, manager, ****** from ***, decides saving that few extra dollars is more important and wouldn't budge until i mentioned calling customer service.
i did get my jacket repaired but i'm never shopping in that store again. if i do want something from benetton i'd shop at the union square one first, and if all fails my childhood nanny's daughter works at the corporated level in hong kong =P she always sends me stuff for free but i rather not abuse that relationship.
point of long story, customer service in the store may not work, but corporate cares.
