I was horrified this morning as I was unwrapping my handbags so I could take pictures for my fellow PF'ers. The black leather straps on my white Cambon Chanel tote had transfered onto the bag! OMG I almost had a heart attack. I know that's an overstatement, but I have only carried this bag once since I got it last summer. You don't know me, but I treat all of my bags like they are pieces of art and take very good care of them. I called Chanel boutique and they said to bring it in and they will send it off to be cleaned or dyed. Have any of you ever had this happen to you? How did Chanel handle your situation? The reason why I'm asking this is because it happened to my mom's LV Houston Vernis bag. They sent it off for repair and they said that because the bag was 7 years old (it was in excellent condition for a 7 year bag) that there was nothing they could do. I'm just so scared that they are not going to even repair it for me. Any advice would be appreciated gals. I am also wondering, why don't they tell you how to package the bag for storage when you buy it? Do you guys think it could be a defect?