The keyhole ring in my MC speedy 30 came off and I took it to the boutique. The SA fixed it, but created dents around the ring. The ring again fell off that night. I called elux because that's where i bought the bag. the customer rep said that it's considered defective b/c it was fixed by SA, and it still came off. she had me return the bag with the prepaid label. i'm worried because i already used the bad and patina already occured. she said that since it's a defective bag, that i would still get a full refund. what is other people's experiences with a used and defective bag. where you guys able to get a full refund with this problem, esp. from eluxury.com?
Worried about an Eluxury return
- Thread starter mmgustilo
- Start date
For Christmas last year i got the Manhattan PM and i carried it for a day or so, but took it the casino and where it is smokey! and used it like i was going to keep it of course! but then i was shopping and i kept hearing this clang, clang, clang and i realized it was the push lock closure on the front, one of them wasnt sitting right and it was loose and causing the thing to clang...i was so upset because i had been using it but eluxury took it back because they said that is defective and did a full refund even though it was obviously used and i was told it would NOT be resold. i wonder what they do with those?
anyways, they are very good about refunding defective product in my experience with this one.
anyways, they are very good about refunding defective product in my experience with this one.