yay!!! I just made a phone order for the icons book! The 866 CS found one for me in Toronto! i pretty much made the order to see what the process is of ordering via charge-sends as I have never done one and planning to do more in the future since I don't have a LV boutique anywhere close to me....call it a practice run! The SA was very nice and helpful, and I asked them to call me before they fax it so I can watch for it in the fax machine so no one else will get it (due to privacy reason...no need for my boss to see what I spend my $$ on). Also now I fully understand why they need to fax the verification with your address and CC number....it is so they can call the CC company to verify funds on your CC so they know they are going to get paid and it is not a hoax. I feel really good about this...this is the main reason as to why I was very hesitant about charge-sends but now I feel like I can do it EVERYDAY!!!! just kidding! Can't wait to get it! WOO HOOO!!!