You may have seen my other posts, but I wanted to start a thread to give Let-Trade full credit for their honest and wonderful customer service regarding an item I purchased last week. Based on advice from this forum, I asked in advance if the bag had a bad smell to it. They said that it did not. However, once I received it, it did have a very bad mothball smell... that I didn't think I could ever get over. Since this was an international transaction with a seller I have never dealth with, I was very nervous how it would work out. EVERYTHING HAS WORKED OUT PERFEFCTLY!!!! Since the item was not as descibed (ie it did have a bad smell, when I was told it did not), they offered me a full refund on the item. The e-mails were friendly throughout the process. My item arrived back in Hong Kong yesterday, and I have received my full refund today. They even refunded my return shipping, eventhough I said they did not have to. HOORAY to Let-Trade for their kind, honest and wonderful customer service. I am just thrilled.