Hi there! I keep reading all the negative experiences buyers and sellers are having on eBay and thought I'd share a positive experience I had yesterday. I saw a DVD I wanted for my son last week on eBay, contacted the seller and asked if he had a BIN for it. He replied that yes, he had a BIN and it was 25 pounds. His opening bid was 17.95 so I thought I'd put a snipe on it and keep looking around. I found the same DVD from BBC online (UK) for 18.95 so thought I'd just go ahead and order it from them - which I did. Four days later I received a confirmation winning email from eBay - Bum, I'd forgot to cancel my snipe so effectively I've bought two copies of the same DVD - It's a specialist DVD so I can't exactly give it away to someone. I contacted the seller and explained what I'd done - I wasn't looking to totally get out of the sale, just asking if I could exchange the DVD for another one. He replied very quickly that it was no problem, would exchange for another DVD and even knocked a couple of pounds off. How great is that???!??! He's not an online store, just a guy that happens to be selling a pile of DVD's at the moment. Just when I think Ebay is crap, someone reminds me that there are GREAT buyers/sellers out there. Has anyone had a fabulous experience on Ebay?