So ... waaaaaaaaaaaaay back in August (or maybe even earlier), I was told by the folks at Susan/San Francisco that they would be getting the LARGE Quilted (Matelasse) in the Rouge Vif color. Well ... me being a huge lover of the color Red , I immediately pre-ordered the bag. I finally got the box last Thursday (Nov-30), opened it up ... and ... ... WTF ... it was NOT what I had ordered!!! First of all, it was the same size as what I already had in Black (I've attached pics of my SMALL Black Quilted/Matelasse) ... so it was the SMALL size ... NOT the LARGE size!! Secondly, it didn't even look like the Matelasse that I already had! Yes, the front and back were quilted, but there was no pocket in the front, the handles didn't have the "regular" Balenciaga stitching ... and there was a Shoulder Strap. Basically, it looked like the "Box" style except that it had the quilting in the front and back. I immediately called Susan and told them the situation. What kind of surprised me, is that the S/A told me that that was what I had ordered! NFW ... I had made sure to ask TONS of questions before I plunked down the C/C to order the bag (after all - it certainly wasn't cheap by any means!). I asked about the size; did it have a shoulder strap (I was told 'no' which would confirm that I indeed ordered the LARGE Matelasse), etc. The S/A NOW tells me "well, I don't think that Balenciaga made the Matelasse in the Red color" (she cannot pronounce French words at all!). She has also been telling me "well, I've (her personally) never had this problem before ... I always describe everything extremely well ..." - HUH?!?! - not this time, honey! So, here's my dilemma ... I've been told that they don't "really" take returns, but that the Store Manager is going to make an *exception* for me (since I waited so blasted long for it). Do I: Ask them to send me the Marron Glace LARGE-size Matelasse? Get something from the Spring 2007 collection? I can't even begin to tell everyone how DISAPPOINTED I was ... ush: !!!