So about a month ago I bought a new Rocco to replace my old one that was severely tired and worn out. When it arrived it didn't come with a strap. I called Nordstrom and they forwarded me to AW customer service to request a new one because some weird issue that in order to do that they would need to take it from another bag. Weird right?
So I called Alexander Wang and from what I feel they reluctantly sent me a new shoulder strap free of charge. They even over-nighted it via FedEx.
But now I'm having an issue with my latte Rockie. The way it was plated there was like a little bubble on the shoulder strap where it says "Alexander Wang". Long story short the air bubble burst and has a metal exposure where the plating used to be. I don't know if I should call them about this or if I should go to Neiman's about it since I bought the Rockie.
So I called Alexander Wang and from what I feel they reluctantly sent me a new shoulder strap free of charge. They even over-nighted it via FedEx.
But now I'm having an issue with my latte Rockie. The way it was plated there was like a little bubble on the shoulder strap where it says "Alexander Wang". Long story short the air bubble burst and has a metal exposure where the plating used to be. I don't know if I should call them about this or if I should go to Neiman's about it since I bought the Rockie.