I'm so upset! During my last night in Hawaii (for college) I went out to dinner with my friends and it wasn't until I got on the plane to go home that I realized my handtags had fallen off. It was on my hamptons weekend black large hobo that had the two oversized blue handtags on it, so cute! I had the lips charm on there as well and I finally noticed that it was still there but that the tags had fallen off. :| Sometimes they had fallen off before but had actually fallen into the front pocket but this time that didn't happen. Will Coach send me new ones if I write to them or is it hopeless? I wish they would put the tags on something better than that little chain.