Evidently Neimans and Saks have a new policy - when you return a chanel bag, you must return the chanel box. I returned a chanel bag today to Neimans (its tax time....) and the manager had to process the return because I did not have the chanel box. The bag was BNWT, obviously never used, received within the last 4 weeks and I had a receipt. I did not have the box because when I bought the bag I did not WANT the box - did not want to lug it around the mall! So ladies, if you are like me and don't normally get a chanel box, make sure you do from now on - the same "box" policy applies at Saks also. The NM sales associate who I originally went to for the return said that in the past few months there has been a lot of focus on getting the box back with the return. This is such a stupid policy - if chanel can charge on average over $2000/bag, you would think they could ship some extra boxes to the stores. (supposedly the reason they need the boxes back is because customers want boxes when they buy the bags and the stores are running out of boxes... ) Has this happened to anyone else or only in the DC/VA area?