This is a bit of a rant...so bear with me Last xmas I was one of 100 that stood in line outside a Best Buy store in Ontario to get an Xbox 360 for my Boyfriend. Days after the release of the console people all over the world started having issues with the system, some claimed the games froze some others the system didn't even start. Well I guess we were some of the lucky few that didn't get a lemon. However when we set it up we quickly found out that even though the system claims to be "backwards compatible" with old Xbox games you have to download a patch from the xbox website, burn a copy of the patch in a cd and install it in the system's hard drive. So much for plug and play. Anyways after that the system worked not too bad it msotly served as dvd player in our room and we only really played two games. About three weeks ago as I was going to watch a movie the screen froze and the "ring of light" started flashing all sorts of red lights. Which is how people were able to tell that their system was a lemon. Here goes Renata, running to research what to do nt he XBOXwebsite, so I found some trouble shooting tips that didn't work. So next step...send the system to microsoft for warranty repairs...but first I had to find the box (that you have to keep because otherwise there is no way they'll take your xbox back) and the warranty manual which once I found sent me into shock because it casually lets you know that the system only has a 90 day limited warranty.Grrrr... we paid well over 500 dollars for this console and the warranty was useless. So my BF called microsoft which meant talking to someone in India who after keeping on hold for 1 hour finally gave him the address to send the console (which is at a repair depot 20 minutes away from where we live). We sent the system about 3 weeks ago, so yesterday we were wondering where oh where is our console... well he called microsft again...on hold for 40 minutes...all to find out they lost our system ...they misplaced it sorry. Fortunately we will be getting a brand new system, but t is just unbelievable how bad customer service has been getting. Word of advice before you buy any of this "new" systems stay away from the first batch...wait at least a few months until they resolve all the bugs and glitches before putting so much money down. You might end up with a lemon. ALso make sure what kind of warranty the console has because they are pretty short for such expensive gadgets. I pm'd a fellow PF'r to tell her how when they unveiled the PS3 in Toronto they had to keep resetting the systems because they kept freezing throuhout the night. Sorry for the rant but I had to share this experience, specially since there are so many of you buying this for yourselves, SO or kids.