Note: Only pertains to online shopping! I've been doing a lot of shopping lately. LOL, understatement of the year! But seriously, I have done a lot of shopping, and have bought from Nordies, Bloomies, NM, Shoplanguage, Karizma, Revolve, Zappos, Endless, and more. While NM and Bloomies can work on their CS, I have not yet encountered a situation where they wont try to rectify a problem if it arises. I.e. defective bag, missing dust covers, price adjustments etc. Recently, I purchased a Rebecca Minkoff bag from shoplanguage that came to with nearly 15 scratches on the leather. Appalled, I called them and was told that the item was FINAL SALE, no ifs, ands, or buts, and there were no scratches on the bag when it left them, and so...........yeah. It must have been all in my imagination. I will be calling the manager tomorrow. At Karizma, I ordered two Botkier Biancas in Cherry, one large and one medium. The large came to me without Karizma tags, botkier tags, dustcover... nothing and in addition to all that, a scratch on the front. I called them and was told that the item is not supposed to have tags, its brand new, blah blah. This would be my 5th botkier, and I have never received one without tags, dustbag, etc. Besides the other Botkier I ordered from Karizma came with everything it was supposed to and was in perfect condition. After asking to speak with the owner, she just made me feel really guilty for wanting to exchange the item. She supposedly wouldnt and couldnt be getting any more in, and if I wanted to return it even though she special ordered it justttt for meee, I could ship the bag back BUT I would have to PAY FOR IT OUT OF MY OWN POCKET. Ya know, Ive always loved shopping with the little guys. Both of my parents owned and still own small businesses while I was growing up. I almost feel I have a sense of duty to frequent the smaller shops...and hey when theyre having great sales like recently, why not? LOL BUT, when I am made to feel guilty or crazy over a defective item I receive, is where and when I draw the line. PS: This only pertains to online shopping. If I am near a boutique where prices are reasonable and I can touch and feel the bag, then I would be happy to shop there. But if I buy online and recieve crap products and have to go through HURDLES to get my money back....O dunno...I feel like thats something different altogether. PPS: Zappos, Endless, and Shopbop have some of the GREATEST CUSTOMER SERVICE EVER! The ladies at shopbop are great and it is now my favorite go to place for handbags, clothing, and accessories. What do you guys think?