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Just wanted to know why, whenevr I buy something from Chanel ( I am in UK), do I have to fill in a form with my name, adress and phone number? I just wanted to know what they use this information for?
I don't know too. I also have to fill my details everytime. Anyway, I never get any mailing from CHANEL although I bought loads of Chanel in past few years.
I've never bought anything from Chanel before (other than Perfume, lol) but I assume they just use this information to keep a record of who purchases what. You're probably getting a "customer number" that will be put into their system and it will / may track the purchases you make and what you return. Also, they may use these things to send invites to VIP events, etc
PS: If you feel uncomfortable giving out your information, you have a right to refuse to give it