So I listed a few bags on eBay (the start of many a headache, I know)... One of them was a speedy 25 that sold within the first 10 hours or so of being up. I listed it with a buy it now at 53% off retail since it was in good but not mint condition. This is the disclaimer I put on all my auctions: I'm not a store or a full time seller, so I will only offer returns based on authenticity. "I don't think this is authentic" is not a valid claim on authenticity... please get your items verified by caroldiva or the wonderful people at The Purse Forum! I know I was very unsure when I first started buying high end items, so please ask any and all questions BEFORE you bid. I try to describe items to the best of my ability, but if you're unfamiliar with a brand I'm more than willing to help. Anyway, they pay right away and I ship the same day, etc. I'm thinking eBay isn't so bad... And just now I get this email via eBay: Hi, I am planning on sending this purse back to you for a refund. I paid alot of money for it and it is not in that great of shape. Being a purse lover yourself, I know that you will understand. Thanking you in advance, *** Here's my reply: "Actually, my auction terms clearly state that I only accept refunds based on authenticity, and this purse is most certainly authentic. Was there information missing in the description? Were my photos not clear enough? I'm not trying to be difficult, I'm just wanting to get your full side of the story. If you research other completed auctions for this item you will see that my pricing is incredibly fair. If perhaps you spent more than you intended to I can offer you 10% of your purchase price. It is a major hassle for me to sell on ebay, which is why I don't do it often, and do not accept returns. " I'm not trying to be mean, but I had 6 very detailed pictures, and in my opinion it was in good condition. No stains, scratches, or anything... just normal wear (patina). I feel like crying! I don't want to have to deal with this crap. Did they even read the listing?? Did they look at the pictures?? What should I do?