Sorry that this happened to you but this isn't the first time it's happened. There's a huge thread I think in the BV forum about this same thing happening to them. They think it might have been a bait and switch; some customer returned a fake and the SA didn't know any better. But I thought I also read that they're training the SAs to be more familiar with the brands so they can spot fakes when someone tries to return one.
Definitely post pics
I don't want the other one.
This is outrageous! Wow, I think I definitely need to double check some of the BV's I ordered for my aunt then. Do you happen to know if there is a similar problem at Saks?
I think so; here are a couple of old threads I found on it: http://forum.purseblog.com/miu-miu/...miu-department-stores-416717.html#post9505672
http://forum.purseblog.com/bottega-...s-beware-of-saks-com-492650.html#post11956854
Here's one on the Bergdorf incident from a few years ago:
http://forum.purseblog.com/chloe/at...rom-bergdorfgoodman-com-41531.html#post761596
And here's one that was also posted here about NM: http://forum.purseblog.com/gucci/did-you-recently-buy-gucci-bag-neiman-read-556499.html
I'd like to add that I've bought two Gucci bags from Saks and have never had any problems.