Nothing helpful in this post, just a rant! Last week, I went to a Chanel boutique in my area and saw an east-west that I wanted to buy. The flap closure was a little crooked (one side was higher than the other) so I asked for a new one to see. The SA replied that they were all like that. Then when I said that I wanted to buy a new one she repeated that they were all the same and crooked in one way or another but refused to give me a new bag. I asked her at least 3 separate times if not more to see a new bag. Did they not want to make a sale? I left extremely annoyed without buying the bag. I called Saks the next day to make a phone order but they don't have the color and I don't want to go back to that horrid boutique. Hmmph!