White marks on chanel woc

shijay

Member
Mar 24, 2016
303
581
Hi, does anyone know what this could be? I used my woc last 2 months ago and did not notice this. When I took it out to use today I noticed these white marks all over the front :sad:(( it didn’t go away with leather conditioner. It temporarily goes away with a bit of water and then comes back. Feeling so bummed:sad: it’s only a year old. Thanks for help. Thinking to send a pic to leather surgeons.

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Destiny757

Member
Apr 17, 2020
210
541
I’ve seen something similar on my WOC twice but never to this magnitude normally only a really small mark (like barely noticeable) and I can always just rub it off. I always thought I accidentally got deodorant on it somehow
 

weezer

O.G.
Mar 9, 2011
580
1,608
Somewhere near water
OP, I’m sorry to hear this happened to your WOC after one year.

I don’t have a WOC but this is the interior of one of my old caviar flaps and it too has a small white mark which does not go away to ministrations of conditioner or water.

I think it is likely peeling caviar...?

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Tuned83

Member
Apr 5, 2014
1,954
2,970
UK
I have small patches like this in my black caviar mini too. not in obvious places but def there. I think it's to do with the leather. I hope someone has some ideas as to how to fix...
 

Tuned83

Member
Apr 5, 2014
1,954
2,970
UK
OP, I’m sorry to hear this happened to your WOC after one year.

I don’t have a WOC but this is the interior of one of my old caviar flaps and it too has a small white mark which does not go away to ministrations of conditioner or water.

I think it is likely peeling caviar...?

View attachment 4840409
That's interesting :'(. I noticed my patches soon after purchase (as soon as I unboxed). I bought at Heathrow so difficult to exchange or return. It helped with the decision to stop buying Chanel..
 
Jun 22, 2008
710
1,461
NYC
Wow. I’m sorry thar happened to your WOC. It could either be peeling or it could have come in contact with bleach or some chemical that’s harsh.
 

shijay

Member
Mar 24, 2016
303
581
Oh wow. Didn’t think it was caviar peeling aahhh. I definitely didn’t have anything fall On it so I have no idea. Thanks for the suggestions ...guess I will take it to chanel. It’s within a year of purchase.
 

earthygirl

Member
Apr 20, 2018
782
1,523
So I have a caviar bag that had similar whitish marks. I applied conditioner and it would help temporarily but the marks would come back. Anyway, I was wearing it once and talking to a SA at Fendi and she recommended trying a leather cleaner. (I was going to sell the bag and buy a peekaboo.)Anyway, I used Cadillac leather cleaner and it did the trick! If it’s not peeling leather, then hopequally it’ll work for you.
 
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shijay

Member
Mar 24, 2016
303
581
Thanks for the reccos! So regular Cadillac conditioner didn’t help too much but this clear shoe polish conditioner thing did. I rubbed it on a bit with my finger and it seemed to improve the white marks. I can still tell they are there but much better. I think the leather rubbed off somehow. It’s really bothering me because I have just no clue how this could happen. I am pretty careful with my bags. And how I wouldn’t notice it! Oh well..trying to get over it. I thought about taking it to chanel since it’s less than one year but if the leather is truly rubbed off can they do anything anyway?? Don’t have much faith in their repairs and I don’t want it to become worse...any experience with chanel repairs?

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Sarah91755

Member
May 18, 2017
43
153
Thanks for the reccos! So regular Cadillac conditioner didn’t help too much but this clear shoe polish conditioner thing did. I rubbed it on a bit with my finger and it seemed to improve the white marks. I can still tell they are there but much better. I think the leather rubbed off somehow. It’s really bothering me because I have just no clue how this could happen. I am pretty careful with my bags. And how I wouldn’t notice it! Oh well..trying to get over it. I thought about taking it to chanel since it’s less than one year but if the leather is truly rubbed off can they do anything anyway?? Don’t have much faith in their repairs and I don’t want it to become worse...any experience with chanel repairs?

View attachment 4841211
 

shijay

Member
Mar 24, 2016
303
581
So I ended up taking it to chanel and they told me I shouldn’t have put any conditioner on it. Oops :sad: but the SA was very sweet and said she will take it for a service and touch up so I’m hoping for the best! She said it is complimentary as well. Yay. Let’s see what happens!
 

shijay

Member
Mar 24, 2016
303
581
So, just wanted to update. For once - a good review of chanel service! They took my bag in and within 2 weeks shipped it back with 1 day shipping. Service was amazing. They touched up the leather parts where it looked white i think. I am very happy with it !
 
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JoeyLouis

Member
Jun 5, 2014
967
1,216
Ohh conditioner. Interesting. Some folks have said Cadillac conditioner on caviar might make it weird.

I was gonna suggest it might be due to hand sanitizer.
 

myli0891

Member
Jan 30, 2018
81
142
Hi I was wondering how your bag was doing after they touched it up. I had the same thing happen with my WOC. I took it to chanel and the SA helped me send it in for repair. It came back recently and looked great but after I used it once or twice I saw the marks reappear but in a different section and it seemed like it spread. Did you have any issues with the marks appearing again?