Which stores have best customer service?

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  1. Hi all- I'm thinking of purchasing my first PS bag! I'd like to get a PS1 in medium. I've read from these forums that sometimes there are hardware problems either immediately or after some use. Which stores have the best customer service for repairs? I was thinking of either purchasing from Neiman Marcus, Nordstrom, or Barneys. Preferably NM as I have some store credit. Thanks so much for any feedback!
  2. I don't think you would have a problem with any of these stores but let me tell you about Barney's. I bought a Givenchy pandora from them about three years ago and I noticed a dye problem on the bag a year and a half later. I also spoke directly with Givenchy about this problem and they told me there was a dye problem that season and have since changed the dye process. Long story short Barney's took the bag back and credited me the cost of the bag. I then chose a new bag. Very good customer service!
    KayuuKathey and kkfiregirl like this.
  3. Actually you are right not sure why I included Neiman. They are ok but other two are much better.
    KayuuKathey likes this.