Where to get Chanel hardware repaired?

cait_rose

Member
Sep 4, 2014
180
16
Swarthmore, PA
Hi Everyone!

I recently purchased (and am still waiting for it to arrive) a Chanel Reissue Hybrid, it looks like a bag that gives the understated appeal of the reissue that I adore while offering a size (jumbo) that I can use all the time. While I'm utterly in love with the bag I've run into the issue of not knowing where to take the bag to have the hardware repaired or replaced. I know that Chanel doesn't handle repairs anymore for bags older than 5 years old, so I'm not quite sure where to turn to. Any help is greatly appreciated! :heart:
 

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rainypop

Member
Nov 3, 2015
601
236
I think if it's the hardware, they will do it. It wouldn't hurt to try. I would bring it to the boutique.
 

Vanana

I could give up shopping, but I'm not a quitter.
Jun 28, 2015
7,123
16,356
Are you a frequent customer at a larger city major boutique? if so, it really doesn't hurt to just bring it in to show your SA... who knows.. they might have a turnlock or 2 sitting around in a drawer around... :whistle:
 

katiebal

Member
Apr 19, 2015
399
1,047
Leather surgeons can replate or fix most hardware. You can email them and ask and they will give you a quote.
 

cait_rose

Member
Sep 4, 2014
180
16
Swarthmore, PA
Are you a frequent customer at a larger city major boutique? if so, it really doesn't hurt to just bring it in to show your SA... who knows.. they might have a turnlock or 2 sitting around in a drawer around... :whistle:
Sadly this is my first Chanel bag and I do most of my Chanel purchases at Neiman Marcus so I haven't built a strong rapport with any SA's yet. Still worth asking them if they have any ideas!
 

cait_rose

Member
Sep 4, 2014
180
16
Swarthmore, PA
I thought hardware was the one thing Chanel would take care of outside of 5 years or whatever it is? Def take to Chanel.
Oh gosh you're right! It's appears the full refurb is what gets the 5 year exclusion. So I'm hoping this is something Chanel would be willing to fix [emoji4]thank!!!!
 

Rylyn427

New Member
Feb 7, 2018
1
0
Hi just wanted to know if you were able to get your bag fix and did you end up taking it to the Chanel boutique? I have the same issue with my bag . Except my bag is 10 years old. Do you think Chanel boutique would fix it. Thanks